Podcast: Creating a better CX Community
Starting a community doesn't need to be complicated, but how do you get started?
Orlando Diggs
Author
12 Jan 2022
5 min read
Customer experience communities are powerful tools for building loyalty, gathering feedback, and turning customers into advocates.
Define your purpose. Why are you creating this community?
Start small and focused. Rather than launching a massive community platform, begin with a simple Slack channel or Discord server.
Seed with your team. Empty communities are ghost towns.
Make it valuable. Communities survive on value exchange.
Written by Orlando Diggs
Orlando Diggs is a customer success professional with years of experience in the tech industry. Passionate about sharing knowledge and helping others grow in their careers.